22et Privacy Policy

1. Introduction

22et (hereinafter referred to as "we", "our", or "the platform") operates an online entertainment and betting platform for users in Bangladesh. We place the highest importance on the privacy of our users.

This privacy policy explains how 22et collects your personal information, how that information is used and stored, and how it may be disclosed under certain circumstances. This policy applies to the 22et.cam website and all associated services.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy should be read together with the Terms and Conditions and the Responsible Gaming policy.

2. What Information We Collect

22et may collect information about you in various ways. The details are described below:

2.1 Information You Provide Directly

When you create an account on our platform or use certain services, we may collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (if applicable)

2.2 Automatically Collected Information

While you use our platform, we automatically collect certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited on our site and time spent
• Click patterns and navigation behaviour
• Login times and session information

2.3 Transaction-Related Information

To ensure the security of financial transactions and gaming activity, we also store the following information:

• Deposit and withdrawal history
• Gaming activity records
• Bonus and promotion usage information
• Records of communication with the support team

3. How We Use Information

22et uses collected information only for the following legitimate purposes:

3.1 Account Management

We need information to create, manage, and keep your account secure. This includes verifying your identity, preventing unauthorised access to your account, and customising services according to your preferences.

3.2 Processing Financial Transactions

We need your payment information to successfully process your deposit and withdrawal requests. 22et securely handles all transactions through bKash, Nagad, Rocket, and Upay.

3.3 Legal Compliance

We store and process certain information to meet legal obligations related to anti-money laundering (AML) and know your customer (KYC) requirements.

3.4 Customer Service

Our 24/7 Bengali-language live chat support team may access your account and transaction information in order to serve you better.

3.5 Responsible Gaming

We analyse your gaming behaviour to identify problematic gambling patterns and provide assistance when needed. This is part of our Responsible Gaming commitment.

3.6 Security and Fraud Prevention

We monitor your activity to ensure the security of the platform and to detect fraudulent activity.

4. Data Disclosure and Sharing

22et never sells your personal information to third parties. However, we may share information under certain circumstances:

4.1 Payment Providers

The necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transaction processing. These companies are governed by their own privacy policies.

4.2 Technology Partners

The minimum required information may be shared with our game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and other technology partners to operate specific services.

4.3 Legal Obligations

If we receive a lawful directive from an appropriate government authority or court, we will be obligated to provide the required information in compliance with the law.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify users appropriately before any such change.

5. Cookies and Tracking Technologies

22et uses cookies and similar tracking technologies to improve your browsing experience and maintain the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Without these, our services will not work properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to help us understand how our platform is used and to improve the experience.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of our platform and may cause issues maintaining your login session.

6. Data Retention Period

22et retains your personal information only for as long as it is needed for the relevant purpose or to fulfil legal obligations.

• Active account data: Retained for as long as the account remains active.
• After account closure: Financial records and transaction data are retained for a minimum of five (5) years.
• Identity verification documents: Retained after account closure for the applicable legal period.
• Support communication records: For at least two (2) years from the date the issue was resolved.

After the specified period, data is securely deleted or anonymised.

7. Data Security Measures

22et applies industry-standard security measures to keep your personal and financial information secure.

7.1 Technical Security

• SSL/TLS Encryption: All data transmission is handled through encrypted channels.
• Password Hashing: Your password is never stored in plain text.
• Firewall and formal access control systems.
• Regular security audits and vulnerability testing.

7.2 Operational Security

• Only authorised staff may access the necessary information.
• All staff are trained on privacy and data protection.
• 24/7 monitoring to detect suspicious activity.

7.3 Response to Data Breaches

In the event of a data breach, 22et will notify affected users as quickly as possible and take all necessary steps to minimise harm.

8. Your Rights Regarding Your Information

As a user of 22et, you have the following rights regarding your personal information:

8.1 Right of Access

You may request at any time to find out what information we hold about you. We will provide this information after appropriate verification.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request a correction. Contact the support team or make changes directly in your account settings.

8.3 Right to Erasure

Under certain circumstances, you may request that your information be deleted. However, we are obligated to retain some information for a specified period due to legal requirements.

8.4 Right to Restrict Processing

Under certain circumstances, you may request that the processing of your information be restricted, such as when you raise a question about the accuracy of the information.

8.5 How to Exercise Your Rights

To exercise any of the rights above, email [email protected] or contact us via 24/7 live chat.

9. Third-Party Services and Links

The 22et platform relies on various third-party technologies and services. These third parties have their own privacy policies and collect and manage information according to their own policies.

• Game software providers (PG Soft, Pragmatic Play, JILI, Spribe, and others)
• Payment processing services
• Customer service platforms
• Web analytics tools

22et is not responsible for the privacy practices of third parties. We only work with partners who maintain high standards of data protection.

10. Protection of Minors

22et strictly provides services only to individuals aged 21 or above. We do not knowingly collect or store any information from those under 21.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

If parents believe their child has used our platform, please contact us at [email protected].

11. Changes to the Privacy Policy

22et may update or revise this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed.

For significant changes, we will send a notification to your registered email address or display a notice on the platform.

Continuing to use our platform after any changes means you are considered to have accepted the revised policy. We therefore recommend that you visit this page regularly.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We will process your request respectfully within a reasonable timeframe. Complex requests may take a little longer to complete.

Before contacting us, please check our FAQ page — you may find the answer to your question there.